Cv999 1 FAQ — All Your Questions Answered in One Place

The minimum deposit varies by method. For mobile banking, it typically starts from BDT 100. Select your preferred method on the deposit page to see the exact minimum amount.

Mobile banking deposits are usually credited within 2–5 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived within 30 minutes, contact support with your transaction ID.

cv999 1 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees. Check with your payment provider before making a deposit.

If a deposit fails, the money is returned to your mobile banking or bank account — usually within 24 hours. If it hasn't come back by then, contact support with your transaction ID and we'll look into it.

The minimum withdrawal is generally 500 BDT. Withdrawals from bonus funds require the wagering conditions to be met first. Your maximum withdrawal limit is determined by your account level.

Mobile banking withdrawals are typically processed within 24 hours. Bank transfers may take 1–3 business days. If it's your first withdrawal and KYC verification is pending, it may take a little longer.

If your withdrawal has been pending for more than 48 hours, contact support. Make sure your KYC verification is complete. Unmet wagering requirements on bonuses can also put a hold on withdrawals.

To withdraw bonus funds, you need to meet a specific wagering requirement — for example, betting 20x or 30x the bonus amount. Each bonus has its own terms, so read them carefully before claiming.

After logging in, go to the Bonus section. Free spins are assigned to specific games — navigate to the relevant game and select "Play with Free Spins." Make sure to use them before they expire.

A percentage of your losses within a set period is returned to you as cashback, typically on a weekly or monthly basis. Cashback is credited directly to your account and comes with lower wagering requirements.

Bonus validity typically ranges from 7 to 30 days, depending on the offer. You can check the expiry date next to each bonus in the Bonus section. Wagering requirements must be completed before the bonus expires.

When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. Check the promotions section for bonus details. There's no limit on referrals.

Live Casino lets you play with real dealers via live video stream, giving you an authentic casino experience from home. Log in, head to the Live section, and choose your table.

Yes, all games use certified RNG (Random Number Generator) technology. Our game providers are internationally recognized and regularly audited. RTP (Return to Player) information is available in each game's description.

Yes, most games are available to play for free in demo mode. However, Live Casino games do not offer a demo mode. Winnings from demo mode cannot be withdrawn — it's for practice only.

When your connection is restored, the game will resume from where it left off. If a spin or bet was in progress during the disconnection, the result will be shown once the round is complete. Contact support if you experience any issues.

Live Betting, also known as in-play betting, lets you place bets at real-time odds while a match is in progress. Odds shift as the game unfolds, so timing your bets is key. Head to the Live tab under the Sports section to see all ongoing matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can settle your bet at its current value before the match ends. The Cash Out option will appear next to your bet when available.

If a match is officially cancelled, all bets are voided and your stake is refunded to your account. Refunds are generally processed within 24 hours.

An accumulator or parlay bet lets you combine multiple matches into a single wager. If all your selections win, the odds multiply and you walk away with a much bigger payout. However, if any single selection loses, the entire bet is lost. High risk, high reward.

Go to the "Security" section in your account settings and click on "Two-Factor Authentication." An OTP will be sent to your registered mobile number. Once confirmed, 2FA will be active and required at every login.

Change your password immediately and contact support. We will temporarily lock your account while we investigate. If a login is detected from an unfamiliar location, you'll receive an email notification.

Completely secure. Under our privacy policy, your information is used solely for account management and legal compliance. We do not share any data with third parties. For more details, visit our Privacy Policy page.

The app runs on Android 6.0 and above, and iOS 12 and above. For best performance, at least 3GB of RAM is recommended. On older devices, you can still access all features through a mobile browser.

Yes. After logging in once through the standard method, simply enable the biometric option. From that point on, you can sign in using just your fingerprint or Face ID — it's the fastest and most secure way to log in.

When a new version is available, you'll see an update notification when opening the app. Tap "Update" and the download will start automatically. Alternatively, visit our App Page to download the latest version.